IT Helpdesk Engineer

IT Helpdesk Engineer

£22,000 - £25,000 - Permanent

London

A position for an IT Helpdesk Engineer has arisen within a large Property Management firm based in London. This role will play a key part in the support of staff and users within the company across a range of applications.

Key Responsibilities:

• You will provide 1st line desktop support all users for technical issues.
• You will be involved with managing all support calls and tickets and determine resolution or escalation.
• Escalate issues to third parties or business application teams and ensure all issues are dealt with and reviewed.
• You will act as IT liaison with 3rd party suppliers to help resolve issues.
• Follow escalated issues through to conclusion to ensure solutions.
• You will manage all IT hardware and stockrooms
• You will be providing support across a range of applications and technologies, including MS Windows, and MS Office 2010 and 2013.

Key Person Specification:

• Experience in an IT background with experience in a ticket environment.
• You will need proficient experience of MS office 2010 and 2013, SQL and Active Directory.
• Working knowledge of support with MS Windows 7 & 8.
• You will have proven experience in supporting desktops and laptops and mobile devices.
• Experience with VOIP and PBX is desired.
• You will hold a distinct advantage if you have a degree in a relevant field, or a CompTIA Server+ qualification.
• Strong communication and attention to details is essential for this role. You will hold a distinct advantage if you are adaptable and flexible with strong problem solving and investigation skills.

If you feel this role is of interest to you, please apply online