Senior Administrator Coordinator

Senior Administrative Coordinator

Birmingham

£19,000- £23,000.

My client is a leading independent commercial property consultancy who is looking for a Senior Administrative Coordinator to join their team in Birmingham. This role will be working within the Property Management Accounts Department's Help desk and Support Team. This includes customer service support, ensuring a high level of customer service to enquiries received into the department from both internal and external customers, along with being responsible for investigating any issues raised and directing these to the relevant team.

The desired candidate will work within a high volume driven client facing department in order to:

• Resolve customer enquiries by telephone and email and reporting these.
• Administrative support to the Property Management accounting function including account maintenance, support to the cashiering, accounting and procurement functions.
• Preparation of internal and external reporting using Microsoft Office Software: Word, Excel, Publisher.
• Take ownership of enquiries raised by responding in a timely manner, whether by using the dedicated property management database to obtain the information required or by directing queries to the relevant person or department where necessary, and delivering information back to the caller.
• Support directors in PA duties when required, including arranging meetings and booking travel.
• Adhere to all departmental SLA's and supporting the Help desk Manager in reporting KPI's.
• Ensure flexibility in telephony coverage between the operational hours of 8:00am to 6:00pm.

Desired Skills

• Strong verbal and written communication skills demonstrating an excellent customer service ethos.
• Attention to detail and professional approach to delivering accurate outputs while working under pressure and to strict deadlines.
• Demonstrate time-management skills and ability to prioritise and manage own workload.
• Should have an enquiring mind with the ability to investigate and problem solve.
• Strong IT skills, including use of all Microsoft Office applications.
• Previous experience of working within an accounts team in a support function with ability and desire to mix and work within a busy accounting team.

Please contact 0161 457 0105 quoting reference NTh1278233 if you would like to discuss this role further.