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Estate Manager

Ref: Zsm/1274766
Salary
GBP35000 - GBP45000 per annum
Location
UK, London
Sector
Construction & Engineering, Site Management
Date
12th June 2017
Job Type
Permanent

ESTATE MANAGER - HIGHLY REGARDED DEVELOPMENT EAST LONDON

This highly regarded development comprises four blocks (131 units) which are built around beautiful landscaped communal gardens in the central square. The complex benefits from a 24-hour concierge service and has a strong team in place to care for the site and gardens.

As the Estate Manager, you will be responsible for ensuring that the development has the most suitable and safe living environment for its residents, staff and their activities, and will focus on using best practice to improve efficiency, by reducing operating costs whilst increasing service levels.

The Estate Manager will manage the development and its employees, overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently. In addition, you will be responsible for developing and maintaining effective working relationships with all stakeholders and will lead on the delivery of excellent customer service to all residents and guests.

The ideal Estate manager will have experience in managing high end residential developments in the capacity of an Estate Manager or Block manager.

The duties of this estate manager role will include (but not limited to):

- Liaising with tenants/lessees and managing day-to-day resident/lessee enquiries

- Risk management, Security and health and safety compliance

- Investigations into the availability and suitability of options for new purchases, to calculate and compare costs for required goods or services to achieve maximum value for money

- Plan for future development in line with business objectives and cyclical maintenance plans

- Complaint handling and managing disputes

- Use performance management techniques to monitor and demonstrate achievement of agreed service levels and lead on improvement

- Management of insurance claims

- Staff management to include drawing up staff contracts and job descriptions

- Prepare specifications for contractors and manage competitive tenders to present to the Board of Directors

- Ensure appropriate training and compliance with Health and Safety and employment legislation

- Ensure agreed work by staff or contractors has been completed satisfactorily

- Preparation of cyclical maintenance and repairs for plant and machinery along with day to day repairs/maintenance

- Perform the day to day processing of financial transactions

- Co-ordinate all matters relating to the bi-annual collection of service charges

- Provide administrative support to ensure effective office operations

- Oversee day-to-day communications and correspondence pertaining to financial/administrative matters as required from lessees and third parties reporting to the Board of Directors

The ideal estate manager will have:

- At least 3 years' experience in the capacity of a Block or Estate Manager

- Experience of preparing and monitoring service charge budgets, collection of service charges, dealing with arrears, etc

- Experience of preparing and serving Section 20 notices in connection with major works to be carried out

- Experience of delivering maintenance programmes including working knowledge of periodic maintenance schedules

- A strong understanding of current building legislation, safety procedures and health and safety processes

- Pleasant, helpful and efficient manner with strong customer service and a can do, proactive attitude

- General building maintenance knowledge

- IRPM (or higher), BIFM (Level 2 or higher), IOSH and/or NEBOSH qualifications

- Substantial managerial or supervisory experience gained within a similar customer focused role

- Demonstrated experience understanding, interpreting and preparing complex reports and plans

- Ability to work well under pressure

- Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines

If you are interested in this opportunity to work for a high end, prestigious development located in East London, please apply now or contact Zoe Smith at Cobalt for further information

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.